Privacy policy

Last Updated: October 21, 2026

Introduction

Fittuurra (“we,” “us,” or “our”) operates the online store and website fittuurra.com, including its related content, features, products, and services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the technology and infrastructure that enable us to offer our Services.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit our website, browse our products, place an order, communicate with us, or otherwise interact with our Services.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have had the opportunity to review this policy. Where consent is required by applicable law, we will obtain it as appropriate.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, or disclosure of personal information, this Privacy Policy will govern those matters to the extent required by applicable law.

1. Personal Information We Collect

The types of personal information we collect depend on how you interact with our Services, the features you use, and applicable legal requirements.

Contact Information

We may collect your name, email address, telephone number, billing address, shipping address, and other contact details you provide when placing an order, creating an account, or contacting our customer service team.

Order and Transaction Information

When you place an order or interact with our store, we may collect information about the products you view, add to your cart, purchase, return, exchange, or cancel, as well as order confirmations, transaction records, delivery details, and purchase history.

Payment Information

When you make a purchase, payment-related information may be collected and processed through the payment methods and payment service providers available at checkout.

Depending on the payment method, this information may include transaction identifiers, payment status, billing details, and other information needed to process or verify a payment.

Payment information may be subject to the privacy policies and security practices of the relevant payment service providers.

Account Information

If you create an account, we may collect your username, account credentials, preferences, settings, and other information associated with your account.

Communications and Customer Support Information

When you contact us, we may collect the information you provide in your messages, including questions about products, orders, shipping, returns, refunds, or other customer service matters.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device characteristics, network information, operating system, and other technical identifiers.

We may also collect information about how you interact with our website, such as pages viewed, products browsed, referring pages, browsing activity, and the dates and times of your interactions.

Cookies and Similar Technologies

We and certain third-party service providers may use cookies, pixels, and similar technologies to support website functionality, remember preferences, understand website usage, improve performance, protect against fraud, and support advertising or marketing activities where applicable.

You may be able to manage certain cookie preferences through your browser settings or any cookie preference tools made available on our website. Disabling certain cookies may affect the functionality of some website features.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you place an order, create an account, submit a form, communicate with us, or otherwise provide information.

  • Automatically through our Services: Through website usage, device information, cookies, pixels, and similar technologies.

  • From service providers: Including providers that support payment processing, website hosting, analytics, customer service, order fulfillment, and shipping.

  • From business partners or other third parties: Where information is provided in connection with our Services, marketing activities, or other lawful business purposes.

The information collected depends on the nature of your interaction with our store and the relevant services involved.

3. How We Use Personal Information

We may use personal information for the following purposes, subject to applicable law.

Providing and Improving Our Services

We use information to operate our website, display products, maintain accounts where available, process orders, facilitate payments, arrange shipping, manage returns and refunds, remember preferences, and improve the shopping experience.

Order Processing and Customer Support

We use relevant information to confirm transactions, communicate about orders, respond to inquiries, investigate delivery issues, process eligible returns or refunds, and provide customer service.

Personalization and Website Improvement

We may use browsing activity, purchase history, device information, and preferences to understand how customers use our website, improve navigation, evaluate product performance, and make our Services more relevant.

Marketing and Advertising

Where permitted by applicable law and consistent with your preferences, we may use contact information and information about your interactions with our store to send promotional communications, measure marketing performance, or display relevant advertisements.

You may unsubscribe from promotional emails by using the unsubscribe instructions provided in the message. Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages.

Depending on the technologies and advertising features enabled on our store, certain information may be processed or shared to support personalized advertising and related measurement activities.

Security and Fraud Prevention

We may use information to verify transactions, detect and investigate suspected fraud, protect customer accounts, maintain website security, prevent unauthorized activity, and safeguard our business and customers.

Legal and Compliance Purposes

We may use information to comply with applicable laws and regulations, respond to valid legal requests, establish or defend legal claims, resolve disputes, enforce our policies, and protect our legal rights.

4. How We Disclose Personal Information

We may disclose personal information to third parties in the following circumstances, subject to applicable law and the purposes described in this policy.

Shopify and Technology Providers

Our store is powered by Shopify. Personal information may be processed by Shopify and other technology providers to host our website, support checkout, maintain store functionality, and provide related services.

Payment Service Providers

We may share relevant information with payment processors and financial service providers to authorize and process payments, verify transactions, and prevent fraud.

Shipping and Fulfillment Providers

We may provide necessary order and delivery information to shipping carriers, logistics providers, fulfillment partners, and other service providers to deliver purchased products and handle delivery-related inquiries.

Analytics, Customer Support, and Operational Providers

We may share information with service providers that assist with website analytics, customer support, technical maintenance, security, communications, and other operational functions.

Marketing and Advertising Partners

Depending on the advertising and marketing tools enabled on our store, we may disclose or make certain information available to marketing partners and advertising platforms to measure campaigns, improve advertising performance, or support personalized advertising.

Some disclosures may be considered a “sale,” “sharing,” or processing for “targeted advertising” under certain privacy laws, depending on the circumstances and applicable legal definitions.

Where required, we will provide applicable notices and choices regarding these activities.

Legal Requirements and Business Transactions

We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or the rights of others, investigate suspected unlawful activity, or support a business transaction such as a merger, restructuring, or transfer of business assets.

With Your Direction or Consent

We may disclose personal information when you direct us to do so, request the disclosure, or provide consent where required.

5. Relationship with Shopify

Our online store is hosted by Shopify, which processes personal information relating to your access to and use of our Services to provide and improve its platform and related features.

Information submitted through our store may be transmitted to Shopify and other service providers, including providers located in countries different from your country of residence.

Depending on the Shopify features enabled on our store, Shopify may also process certain information for its own purposes, including providing enhanced services, analytics, or advertising-related features.

To learn more about how Shopify handles personal information and the privacy choices available to you, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:
https://privacy.shopify.com/en

Your ability to exercise certain rights relating to information processed by Shopify may depend on the relevant processing activity and applicable law.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties may have their own privacy policies, security practices, and terms of use. We encourage you to review those policies before providing personal information directly to them.

We do not control the independent privacy practices of third-party websites or services. However, nothing in this section excludes any responsibility that cannot legally be excluded under applicable law.

7. Children's Privacy

Our Services are not intended for children who are not legally permitted to use them under applicable law, and we do not knowingly collect personal information from children under 13 years of age.

If we become aware that we have collected personal information from a child under 13 without the legally required authorization, we will take appropriate steps to address the situation, including deleting the information where required.

If you believe that a child has provided personal information to us, please contact us using the information provided in the Contact section below.

Depending on your location, additional protections may apply to personal information belonging to children or minors.

8. Security and Retention of Personal Information

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining relevant business records, complying with legal obligations, resolving disputes, and enforcing applicable agreements.

The retention period depends on the type of information, the purpose for which it was collected, and applicable legal requirements.

9. Your Privacy Rights and Choices

Depending on where you live and the applicable legal requirements, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Access: Request information about the personal information we hold about you.

  • Right to Know: Request information about the categories and purposes of personal information collected, used, or disclosed.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Delete: Request deletion of personal information, subject to applicable exceptions.

  • Right to Data Portability: Request a copy of certain personal information in a usable format, where applicable.

  • Right to Opt Out: Where applicable, opt out of certain sales or sharing of personal information or processing for targeted advertising.

  • Right to Withdraw Consent: Withdraw consent where processing is based on consent, subject to applicable law.

  • Right to Appeal: Where required by applicable law, request a review of a decision concerning your privacy rights.

These rights are not absolute and may be subject to exceptions, verification requirements, and other conditions under applicable law.

How to Exercise Your Rights

To submit a privacy request, please contact us using the details provided in the Contact section below.

We may need to verify your identity before processing a request. Where permitted or required by law, an authorized representative may submit a request on your behalf, subject to appropriate verification and authorization.

We will respond within the time required by applicable law.

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

Marketing Preferences

You may unsubscribe from promotional emails at any time by following the instructions included in the message.

Even if you opt out of marketing communications, we may continue to send non-promotional communications that are necessary to process your orders, provide customer support, or communicate important service information.

Cookie and Advertising Preferences

You may be able to control certain cookies through your browser settings or available cookie preference tools.

Depending on your location and the technologies used on our website, additional options may be available to manage targeted advertising or the sharing of information for advertising purposes.

Browser-based opt-out signals may be honored where required by applicable law and supported by the relevant technologies.

10. International Transfers of Personal Information

Because our store uses Shopify and other service providers, personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Those countries may have data protection laws that differ from the laws in your jurisdiction.

Where applicable law requires safeguards for international transfers, we will use an appropriate transfer mechanism or other legally recognized safeguard, as applicable to the relevant transfer.

You may contact us using the information below if you have questions about international processing of your personal information.

11. Complaints and Privacy Inquiries

If you have questions or concerns about how we collect, use, or disclose personal information, please contact us using the information provided below.

We will review your inquiry and respond as appropriate under applicable law.

Depending on your location, you may also have the right to submit a complaint to the relevant data protection or privacy authority.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, applicable legal requirements, or other operational needs.

When changes are made, we will publish the revised policy on this page and update the “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to remain informed about how we handle personal information.

13. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us using the details below.

Brand Name:
Fittuurra

Legal Company Name:
Wuhan Xuningtu Network Technology Co., Ltd.

Customer Service Email:
service@fittuurra.com

Business Phone:
+86-27-59315861

Business Address:
No. 9-15 Jinwu Road, Wulijie Sub-district, Jiangxia District, Wuhan City, Hubei Province, China

Website:
fittuurra.com

Fittuurra is operated by Wuhan Xuningtu Network Technology Co., Ltd.